Kevin Rossouw, Durbanville
So here is the final chapter in the Matrix Warehouse saga (“Serial number sticker lost in the matrix”, Off My Trolley, February 3.
When I first wrote to you I said that on many occasions it has been shown, that if it were not for columns like yours businesses would get away with murder and the proof is in the pudding.
Although the managing director of Matrix Warehouse, Jan Boshoff, gave you the same dismissive response he initially gave me when I asked for a refund or a replacement of the faulty graphics card I bought from them, they stuck to their guns until I showed them your column with the comments from Tamboerskloof lawyer, Trudie Broekmann, a specialist in consumer law and Buyile Nopote of the Consumer Protector’s Office in Cape Town, who both confirmed that the Matrix Warehouse was in breach of the Consumer Protection Act, that they changed the minds.
The regional manager of Matrix Warehouse in the Western Cape, Cornelius Crafford, after some persuasion paid me out in cash (R785) on February 16, I have copied Mr Boshoff’s correspondence to you and you will note that he asked me to mention that the matter was resolved satisfactorily.
I think they have a cheek to request this taking into the account the runaround they gave me for nearly 10 months and the response they gave you when you approached them.
What is clear, however, is that your column works. They clearly did not like the negative publicity. I have no axe to grind with Matrix and hope they learned a few lessons. Thank you again for your efforts.